Real-time AI guest infrastructure
that scales with you.
Deploy voice agents, guest DMs, PMS sync, and hospitality AI workloads with sub-second cold starts and instant autoscaling. Built for teams that need reliability at scale.
Direct PMS sync & certified integrations.
Whether your property runs on Mews, Apaleo, Cloudbeds, Guesty, or Beds24, ShadowBook connects in minutes to automate direct guest reservations and messaging.
Mews PMS
Connect:Client token + Access token
Official Mews Certified Partner. Deep two-way API integration for live room availability, automated reservation creation, guest profile lookups, and folio payment sync.
Apaleo PMS
Connect:OAuth 2.0 1-Click Connect
Official Apaleo Certified Partner. Open API ecosystem integration supporting instantaneous room checks, rate matrix sync, housekeeping status, and automated guest messaging.
Cloudbeds PMS
Connect:API Key from Cloudbeds Account
Connect your Cloudbeds property management system. ShadowBook AI answers inquiries, verifies room availability, and books guests directly via WhatsApp and Voice.
Guesty PMS
Connect:OAuth Application Credentials
Purpose-built for Guesty-powered boutique hotels, aparthotels, and multi-unit hospitality operators. Automate direct guest conversations and upsells with instant calendar sync.
Beds24 PMS
Connect:One-Time Invite Code
Seamlessly link your Beds24 account using a one-time invite code. Enable 24/7 AI guest booking, room hold management, and immediate payment confirmation.
Booking.com, Airbnb & Expedia AI
Connect:Unified Channel Ingestion
Multi-platform OTA messaging ingestion. ShadowBook AI answers guest inquiries, verifies house policies, and routes reservations seamlessly into your connected PMS.
Using a different PMS or custom booking backend?
ShadowBook provides custom Webhook & REST API bridges for enterprise hotel groups and bespoke management software.
One engine. Unlimited channels.
Stop switching between fragmented messaging apps. ShadowBook automatically routes all guest touchpoints directly into your Property Management System core.
Unified inputs
Automated outputs
Engineered for hospitality scale.
Everything your property needs to automate guest messaging, room check-ins, PMS sync, and OTA communications.
V2 omnichannel guest engine
ShadowBook automatically routes guest messages from WhatsApp, Instagram DMs, Facebook Messenger, and Telegram into our central AI brain. Zero context lost.
5+ PMS direct integrations
Certified with Mews & Apaleo, with direct Early Access sync for Cloudbeds, Guesty, and Beds24. Take hotel bookings directly via messaging with live inventory & instant payments.
AI OTA communication engine
Automate guest communication across Booking.com, Airbnb, Expedia, & Agoda. AI handles pre-stay inquiries, house rules, check-in instructions, and booking confirmations 24/7.
Voice AI concierge & desk
Connect your front desk phone line to ShadowBook. Our Voice AI answers phone calls, checks real-time room availability, and sends instant SMS checkout links.
Encrypted data vault
Every property operates on an isolated PostgreSQL vault. Guest ledgers and conversation history are encrypted using AES-256 protocols.
Automated room reservations across all major PMS platforms.
Connect your PMS (Mews, Apaleo, Cloudbeds, Guesty, or Beds24) and let guests book rooms, check live availability, and get instant confirmations—all through a WhatsApp conversation. Your front desk, automated.
5+ PMS direct integrations
Connect your Mews, Apaleo, Cloudbeds, Guesty, or Beds24 system in minutes. ShadowBook syncs your live room availability automatically.
Automated room reservations
Guests describe what they need in WhatsApp or Voice. The AI checks availability within your PMS, presents options, and confirms the reservation—no front desk needed.
Instant PMS payment link
Once a room is selected, ShadowBook sends the guest a secure payment link directly in WhatsApp. Instant folio ledger update.
24/7 automated guest service
Handle check-in inquiries, room type questions, and special requests around the clock with zero staff overhead.
Live PMS Inventory Sync
Mews · Apaleo · Cloudbeds · Guesty · Beds24
Deluxe King Suite
Most popular$149/night
Available
Standard Double
$99/night
Available
Executive Suite
$219/night
Sold out
ShadowBook Hotel AI
5+ PMS Connected · Online
Hi, do you have a room for 2 nights from March 28th?
10:32 AM ✓✓
Great news 🏨 We have availability! • Deluxe King Suite — $149/night • Standard Double — $99/night Which would you prefer?
10:32 AM ✓✓
Deluxe King please!
10:32 AM ✓✓
✅ Perfect! Here's your secure payment link: pay.shadowbook.online/hotel/DK-283 Complete payment to confirm your reservation. 🔐
10:32 AM ✓✓
Trust by architecture.
ShadowBook is built on a Zero-Trust framework. Your hotel intelligence and guest ledgers are your greatest assets — we protect them like a bank vault.
AES-256 encryption for all data in transit and at rest.
Your guest DMs never touch training sets for public AI models.
Built on high-performance, isolated PostgreSQL database infrastructure.
Shadow mode ingestion keeps your guest operational status private.
Frequently asked.
Have questions about your property or custom PMS integrations?